Privacy Policy

Last Updated: 7th January 2025

Welcome to LUMA Solutions' Privacy Policy

This Privacy Policy explains how LUMA Solutions Limited collects, uses, and protects your personal data when you visit our website or use our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly.


Important Information and Who We Are

LUMA Solutions Limited is the controller responsible for your personal data.

  • Company Name: LUMA Solutions Limited

  • Company Registration Number: 16025044

  • VAT Registration Number: GB479 4869 13

  • Registered Office Address: 11-13 Penhill Road, Cardiff, CF11 9PQ

  • Email Address: hello@lumasolutions.co.uk

  • Phone Number: 02922 520519


Data We Collect About You

We may collect and process the following types of personal data:

  • Identity Data: Name, username, or other identifiers.

  • Contact Data: Email address, phone number, or mailing address.

  • Financial Data: Payment information (if applicable).

  • Transaction Data: Details about purchases or services.

  • Technical Data: IP address, browser type, and usage data.

  • Marketing Data: Preferences for receiving communications.


How We Collect Your Data

We use various methods to collect your data, including:

  • Direct interactions, such as filling out forms or contacting us.

  • Automated technologies like cookies and server logs.

  • Third-party sources, where appropriate.


How We Use Your Data

We use your personal data to:

  • Process your orders and provide services.

  • Manage and improve our website and customer relationships.

  • Send relevant updates or promotional communications (with your consent).


Sharing Your Data

We may share your personal data with:

  • Service providers and business partners to deliver services.

  • Legal or regulatory bodies, as required by law.


International Data Transfers

Your data may be stored or processed outside the UK. When this happens, we ensure appropriate safeguards are in place.


Your Legal Rights

Under applicable data protection laws, you have rights including:

  • Accessing your personal data.

  • Correcting inaccurate or incomplete data.

  • Requesting deletion of your data in specific circumstances.

  • Opting out of marketing communications at any time.

For further details on your rights, please contact hello@lumasolutions.co.uk.


Data Security and Retention

We implement robust measures to protect your personal data and retain it only as long as necessary for the purposes stated.


Changes to This Policy

We may update this Privacy Policy from time to time. Please check back periodically for updates.